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Common Questions
Frequently Asked Questions
Got a question? We’ve got answers. Don’t see yours? Contact us anytime.
How do I know which service is right for my loved one?
Our care coordinators offer a free consultation to assess your loved one’s needs and recommend the most appropriate service — at no obligation to you.
Are your caregivers trained and background-checked?
Absolutely. Every Radiance Healthcare caregiver undergoes thorough background checks, reference verification, and ongoing professional training before being placed with any client.
Can I choose my own caregiver?
Yes! We carefully match caregivers with clients based on personality, language, interests, and care needs. If the match isn’t right, we’ll find a better fit at no extra cost.
What areas do you serve?
We currently serve Toronto and the Greater Toronto Area, including Scarborough, North York, Etobicoke, Mississauga, and surrounding communities in Ontario.
Do you offer 24/7 care?
Yes, we offer flexible scheduling including overnight care, live-in support, and 24/7 on-call availability for urgent needs. Contact us to discuss your scheduling requirements.